Craigard Guest House
During this very difficult time, we thank you for your continued support and loyalty.
Craigard Guest House has always put the health and safety of its guests first and even more so during the Covid-19 pandemic. We have reviewed every part of our guest house and our processes and made appropriate measures and controls to minimise the risks of infection from Covid-19.
We are delighted to report that we have been awarded the ‘Visit Britain Tourist Board ‘GOOD TO GO, COVID-19 industry standard and consumer mark, providing reassurance to guests and visitors that clear processes are in place.
The measures we’ve put in place include:
Enhanced cleaning beyond our usual high standards. All key areas of the guest house will be cleaned and sanitised to government guidelines on a regular basis, including door handles, light switches, and regular touchpoints. All guest rooms will be cleaned and sanitised using high-quality cleaners and disinfectants. All linens will be washed above 60°C.
Hand sanitiser and cleaning wipes at key points through the guest house for guests.
Processes to enable social distancing between staff and other guests, where practically possible. Staff will maintain a high level of hand cleanliness and hygiene.
The Safety Steps we are putting in place.
We will do everything we can to ensure you have a wonderful and enjoyable stay.
We are committed to providing all our guests a clean and safe environment to stay and we have put in place a set of safety and hygiene protocols to ensure Craigard Guest House is as clean and safe as possible.
1) Social Distancing
We are putting in place social distancing measures where possible, such as in the reception, front foyer, guest dining room and public areas.
2) Hand Sanitising
We have placed Hand Sanitisers for guest use in key areas.
3) Cleaning and Disinfecting
We have removed many unnecessary items from around the guest house to enable thorough cleaning. All key touchpoints will be regularly cleaned using sanitiser. We are also placing cleaning surface wipes at key points for guests to use as they feel appropriate.
4) Staff Health, PPE and Cleanliness
We will be wearing face coverings when in the guest house including at breakfast service. We will be wearing gloves when cleaning. We will be following strict guidelines for hand cleaning and respiratory hygiene.
To minimise guest contact a new check-in process has been implemented.
Room keys are sanitised and placed in the room. We will not take you to your room unless you require us to do so.
6) Air Flow
We will keep doors and windows open as much as possible to increase air circulation.
7) Your Bedroom
Your room will be deep cleaned and sanitised to a high standard using cleaners and sanitiser. Remote controls will be placed in sealed hygiene bags. We have removed additional soft furnishings and printed materials to minimise contact surfaces. We launder all our own sheets, towels, etc. and can guarantee that they will be washed above 60°C.
8) Breakfast Service
To provide a high quality, smooth breakfast service we will request that breakfast is pre-ordered the night before. We will serve your breakfast to your table, including tea, coffee, and juice.
10) Methods of Payment
Our preferred method of payment is by way of online banking transfer removing the need to use the credit card machine but we will accept cash if necessary. We would ask that you settle your account the day prior to your scheduled check out.
To reduce contact with ourselves and other guests we are happy for guests to leave without any formalities provided payment has been processed and your key has been returned.
These processes may change as we are required to comply with the latest government guidelines.
We ask that all guests respect the Covid-19 guidelines.
Reservations and future bookings
We reserve the right to cancel bookings should the government extend the shutdown of our business or reinstate the lockdown at a later date.
If we are open to guests and you have an existing booking or make a new booking our standard Cancellation Policy and general Terms and Conditions apply. If you fall ill, either with Covid-19 or any other condition it will still be necessary to charge in accordance with our Cancellation Policy. We highly recommend that you take out travel insurance to cover the cost of your visit.
We ask that if you are feeling unwell prior to your visit, that you follow government guidelines and do not travel.
If you have any questions, please feel free to call us.